Store Policy

Customer Care

At Exclusive Habits we are committed to providing exceptional customer care to enhance your shopping experience. Our customer care policy is designed to ensure that you receive the highest level of service and satisfaction with every order. Below are the key guidelines and processes that reflect our dedication to quality and customer service.

Privacy & Safety

We take your privacy seriously. All personal and payment information is securely processed using industry-standard encryption. We will never share your personal details with third parties without your consent, except as required by law.

Defective or Damaged Products

If you receive a defective or damaged item, please contact our customer support team immediately with a photo of the product and packaging. We will resolve the issue by offering a replacement or full refund at no additional cost to you.

No Chargebacks / Payment Reversals

All payments made to Exclusive Habits are final and non-refundable, except in cases where the Company explicitly agrees to issue a refund (e.g., defective or incorrect items, as covered by our Refund Policy).

By making a purchase, you agree not to initiate chargebacks, payment disputes, or bank reversals under any circumstances. Any attempt to do so will be considered a breach of this agreement.

If you initiate a chargeback or dispute without our authorization:

We reserve the right to permanently ban you from shopping with us.
Your account and associated personal details may be reported to fraud prevention agencies and merchants.
We may pursue legal action to recover the funds, including but not limited to collection efforts, legal fees, and damages.
Any fees incurred due to an unauthorized reversal will be charged to you, including administrative fees of up to $50

Payment Methods